最後更新日期：2026年7月2日
民航快遞及其關聯公司（以下稱「民航快遞」、「我們」或「本公司」）重視並致力於保障您的隱私。本隱私權政策說明我們在您使用民航快遞官網（https://minhangexpress.com）、民航快遞行動應用程式及相關服務（以下合稱「服務」）時，如何收集、使用、揭露、分享、儲存及保護您的個人資訊。
請您在使用我們的服務前仔細閱讀本隱私權政策。若您不同意本隱私權政策的任何內容，請停止使用我們的服務。
為提供、維護、改善及保障我們的服務，我們可能會收集以下類型的資訊：
當您註冊帳號或使用我們的服務時，我們可能會收集您的使用者名稱、密碼、電話號碼、電子郵件地址、真實姓名、頭像、生日、性別及您自願提供的其他帳號資料。為完成快遞、物流、清關或客戶服務，我們也可能會收集必要的身份證明文件或收件／寄件人資訊。
當您下單或付款時，付款資訊可能由第三方支付服務商（例如支付寶、微信支付、Visa/Mastercard 或其他支付服務商）收集及處理。我們不會直接保存完整的信用卡號碼、PIN 或完整付款憑證。
我們可能會收集您的 IP 地址、瀏覽器類型、裝置型號、作業系統版本、App 版本、使用時間、存取頁面、功能使用情況、錯誤記錄、崩潰記錄及其他與服務使用相關的資訊，用於安全監控、錯誤修復、服務分析及改善使用者體驗。
我們可能使用 Cookies 或類似技術來維持登入狀態、記住偏好設定、分析網站使用情況及改善服務。您可透過瀏覽器設定拒絕或刪除 Cookies，但部分功能可能因此無法正常使用。
當您透過我們的服務下單時，我們可能會收集與訂單相關的資訊，包括商品名稱、寄件地址、收件地址、聯絡方式、訂單日期、付款金額、物流狀態、特殊指示、訂單照片、包裹照片、運單號碼及客戶服務記錄。
我們可能會根據 IP 地址收集大致位置資訊。若您授權 App 存取裝置定位，我們可能會收集精確位置資訊，用於查找附近服務點、計算配送或取件服務、改善物流服務及提供與位置相關的功能。您可以隨時在裝置設定中關閉位置權限。
我們的 App 可能會在特定功能中請求以下裝置權限。除非您主動授權，否則我們不會存取相關資料。
相機權限僅用於您主動選擇的功能，例如掃描運單或條碼、拍攝包裹照片、上傳物流或清關文件、上傳售後服務圖片，或更新個人頭像。相機拍攝的圖片不會被用於人臉識別、臉部分析、活體檢測或任何生物識別用途。
相簿或照片權限僅用於您主動選擇從裝置上傳圖片、文件、包裹照片或頭像。我們不會掃描您的整個相簿，也不會分析照片中的人臉或生物特徵。
通知權限用於向您發送訂單狀態、物流更新、取件提醒、配送通知、帳號安全提醒、客服回覆及促銷活動通知。您可以隨時在 iOS 或 Android 系統設定中關閉通知。
若 App 中提供語音訊息、客服通話或相關功能，麥克風權限僅會在您主動使用相關功能時啟用。
民航快遞不會收集、擷取、處理、分析、儲存、保留、揭露或分享任何臉部資料（Face Data）。
我們不會收集任何臉部辨識資料、臉部幾何資訊、臉部模板、生物特徵識別資訊，或任何由個人臉部衍生出的生物識別資訊。
本 App 不執行人臉識別、人臉驗證、臉部比對、活體檢測、臉部幾何分析或任何其他生物識別身份識別功能。
如果使用者選擇使用 Apple Face ID 進行裝置解鎖或登入驗證，所有生物識別驗證均由 Apple iOS 作業系統透過 LocalAuthentication framework 完成。Face ID 資訊始終安全保存在使用者裝置的 Secure Enclave 中，民航快遞無法存取、收集、接收、儲存或傳輸任何 Face ID 或臉部資料。
由於本 App 不收集臉部資料，因此：
我們可能會將收集到的資訊用於以下目的：
我們不會出售您的個人資訊。為提供服務，我們可能會在必要範圍內與以下第三方分享資訊：
我們可能會與受保密義務約束的服務供應商、雲端服務商、IT 系統服務商、資料備份服務商、安全服務商、客服工具、數據分析服務商及行銷服務商分享必要資訊，僅用於協助我們提供、維護、保護及改善服務。
為完成付款、訂單處理、快遞、物流、倉儲、清關、派送或售後服務，我們可能會與支付服務商、物流服務商、倉儲服務商、清關服務商、合作商家或承運商分享必要資訊。
我們的 App 可能整合第三方 SDK 或服務，例如微信、支付寶、Twilio、地圖服務、推播通知服務、錯誤分析或統計分析工具。這些第三方僅可在提供相應功能所需的範圍內處理資料，並受其自身隱私政策約束。
在法律、法規、法院命令、政府機關要求、執法要求，或為保護我們、使用者或第三方的權利、財產及安全時，我們可能會依法揭露必要資訊。
若發生合併、收購、資產出售、重組、清算或類似交易，您的資訊可能作為交易的一部分被轉移，但仍會受到本隱私權政策或不低於本政策標準的保護。
民航快遞是一項跨境物流服務，您的個人資訊可能會被儲存或處理於您所在國家／地區以外的伺服器或服務供應商系統中，包括加拿大、美國或其他服務提供地。當我們進行跨境傳輸時，我們會依照適用法律及本隱私權政策採取合理措施保護您的資訊。
我們僅會在達成本隱私權政策所述目的所必要的期間內保存您的個人資訊，或在法律、法規、稅務、會計、審計、爭議解決、反詐騙及合規要求所需期間內保存。
您的帳號資料通常會在您持有有效帳號期間保存。訂單、付款、物流及清關相關資料可能會根據適用法律及商業記錄要求保存較長期間。當保存目的不再存在且法律不再要求保存時，我們會刪除、匿名化或安全處理相關資料。
由於我們不收集任何臉部資料，因此不會保存任何臉部資料，也不存在臉部資料保留期限。
在適用法律允許的範圍內，您可以要求存取、更正、更新、刪除、限制處理或取得您的個人資訊副本。您也可以撤回同意、反對特定處理活動或退出行銷訊息。
您可以透過 App 內帳號設定或聯絡我們提出相關請求。為保障帳號安全，我們可能需要驗證您的身份後才會處理請求。
您可以要求刪除您的帳號及相關個人資訊。若 App 內提供「刪除帳號」功能，您可以直接透過該功能提交請求；您也可以透過本政策「聯絡我們」中列明的方式與我們聯絡。
在收到並驗證您的請求後，我們會在合理期間內刪除或匿名化您的帳號資料，除非法律、稅務、會計、審計、爭議解決、反詐騙、交易記錄或合規要求允許或要求我們繼續保存部分資訊。
我們採取合理的技術及組織安全措施來保護您的個人資訊，包括 HTTPS/TLS 傳輸加密、存取控制、權限管理、資料備份、安全監控及其他業界常見安全措施。然而，任何網路傳輸或電子儲存方式都無法保證 100% 安全。若您認為您的帳號或與我們的互動不再安全，請立即聯絡我們。
我們的服務不面向 16 歲以下兒童。我們不會明知故意收集 16 歲以下兒童的個人資訊。若您發現 16 歲以下兒童在未經父母或監護人同意的情況下向我們提供個人資訊，請立即聯絡我們。
我們可能會不時更新本隱私權政策。若有重大變更，我們會透過 App、網站、電子郵件或其他合理方式通知您。更新後的政策自發布之日起生效，除非另有說明。
若您對本隱私權政策或您的個人資訊處理方式有任何問題、請求或投訴，請透過以下方式聯絡我們：
Email: minhangexpress@gmail.com
Mailing Address: 8120 Westminster Hwy, Richmond, BC V6X 1A6, Canada
Last Updated: July 2, 2026
Minhang Express and its affiliates ("Minhang Express," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, share, store, and protect personal information when you use the Minhang Express official website (https://minhangexpress.com), the Minhang Express mobile application, and related services (collectively, the "Services").
Please read this Privacy Policy carefully before using our Services. If you do not agree with this Privacy Policy, please do not use our Services.
We may collect the following types of information to provide, maintain, improve, and secure our Services:
When you register for an account or use our Services, we may collect your username, password, phone number, email address, real name, profile photo, birthday, gender, and other information you choose to provide. To complete courier, logistics, customs clearance, or customer service requests, we may also collect necessary identification documents or sender/recipient information.
When you place an order or make a payment, payment information may be collected and processed by third-party payment providers, such as Alipay, WeChat Pay, Visa/Mastercard, or other payment service providers. We do not directly store full credit card numbers, PINs, or complete payment credentials.
We may collect your IP address, browser type, device model, operating system version, App version, access time, pages viewed, feature usage, error logs, crash logs, and other information related to your use of the Services for security monitoring, troubleshooting, service analytics, and user experience improvement.
We may use cookies or similar technologies to maintain login sessions, remember preferences, analyze website usage, and improve our Services. You may refuse or delete cookies through your browser settings, but some features may not function properly.
When you place an order through our Services, we may collect order-related information, including item names, sender address, recipient address, contact information, order date, payment amount, shipment status, special instructions, order photos, parcel photos, tracking numbers, and customer support records.
We may collect general location information based on your IP address. If you authorize the App to access device location, we may collect precise location information to find nearby service points, calculate pickup or delivery services, improve logistics services, and provide location-related features. You may disable location permissions at any time in your device settings.
Our App may request the following device permissions for specific features. We do not access related data unless you grant permission.
Camera permission is used only when you choose to use features such as scanning waybills or barcodes, taking parcel photos, uploading logistics or customs documents, uploading customer service images, or updating your profile photo. Images captured through the camera are not used for facial recognition, facial analysis, liveness detection, or any biometric identification purpose.
Photo library permission is used only when you choose to upload images, documents, parcel photos, or profile photos from your device. We do not scan your entire photo library, and we do not analyze faces or biometric features contained in photos.
Notification permission is used to send order status updates, shipment updates, pickup reminders, delivery notifications, account security alerts, customer service replies, and promotional notifications. You may disable notifications at any time in iOS or Android settings.
If the App provides voice messages, customer service calls, or related features, microphone permission is activated only when you choose to use those features.
Minhang Express does not collect, capture, process, analyze, store, retain, disclose, or share any face data.
We do not collect any facial recognition data, facial geometry, facial templates, biometric identifiers, or any other biometric information derived from a person's face.
The App does not perform facial recognition, facial verification, face matching, liveness detection, facial geometry analysis, or any other biometric identification.
If users choose to authenticate using Apple Face ID for device unlocking or login authentication, all biometric authentication is performed exclusively by Apple's iOS operating system through the LocalAuthentication framework. Face ID information remains securely stored within the user's device Secure Enclave, and Minhang Express cannot access, collect, receive, store, or transmit any Face ID or face data.
Because the App does not collect face data:
We may use the information we collect for the following purposes:
We do not sell your personal information. To provide our Services, we may share information with the following third parties where necessary:
We may share necessary information with service providers, cloud service providers, IT system providers, data backup providers, security providers, customer support tools, analytics providers, and marketing service providers that are subject to confidentiality obligations and assist us in providing, maintaining, protecting, and improving the Services.
To complete payments, order processing, courier services, logistics, warehousing, customs clearance, delivery, or after-sales services, we may share necessary information with payment service providers, logistics providers, warehouse providers, customs clearance providers, partner merchants, or carriers.
The App may integrate third-party SDKs or services, such as WeChat, Alipay, Twilio, map services, push notification services, crash analytics, or analytics tools. These third parties may process data only as necessary to provide the relevant functionality and are subject to their own privacy policies.
We may disclose necessary information where required by law, regulation, court order, government authority, law enforcement request, or where necessary to protect the rights, property, and safety of us, our users, or third parties.
If we are involved in a merger, acquisition, sale of assets, reorganization, liquidation, or similar transaction, your information may be transferred as part of that transaction, subject to this Privacy Policy or protections no less protective than those described here.
Minhang Express provides cross-border logistics services. Your personal information may be stored or processed on servers or service provider systems located outside your country or region, including Canada, the United States, or other service locations. When we transfer information internationally, we take reasonable measures to protect your information in accordance with applicable laws and this Privacy Policy.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required for legal, regulatory, tax, accounting, audit, dispute resolution, anti-fraud, and compliance purposes.
Your account information is generally retained while you maintain an active account. Order, payment, logistics, and customs clearance information may be retained for a longer period in accordance with applicable laws and business record requirements. When retention is no longer necessary and no legal requirement applies, we will delete, anonymize, or securely dispose of the relevant information.
Because we do not collect any face data, we do not retain any face data, and there is no face data retention period.
Subject to applicable law, you may request access to, correction of, update of, deletion of, restriction of processing of, or a copy of your personal information. You may also withdraw consent, object to certain processing activities, or opt out of marketing communications.
You may submit such requests through App account settings or by contacting us. To protect account security, we may need to verify your identity before processing your request.
You may request deletion of your account and associated personal information. If an in-app "Delete Account" function is available, you may submit your request through that function. You may also contact us using the contact information listed in this Privacy Policy.
After receiving and verifying your request, we will delete or anonymize your account information within a reasonable period, unless we are permitted or required to retain certain information for legal, tax, accounting, audit, dispute resolution, anti-fraud, transaction record, or compliance purposes.
We use reasonable technical and organizational security measures to protect your personal information, including HTTPS/TLS encryption in transit, access controls, permission management, data backup, security monitoring, and other commonly used industry safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure. If you believe your account or interaction with us is no longer secure, please contact us immediately.
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child under 16 has provided us with personal information without parental or guardian consent, please contact us immediately.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App, website, email, or other reasonable means. The updated policy becomes effective on the date it is posted, unless otherwise stated.
If you have any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Email: minhangexpress@gmail.com
Mailing Address: 8120 Westminster Hwy, Richmond, BC V6X 1A6, Canada